Privacy Policy

Privacy Policy

Introduction

Welcome to https://balloon-adventures-dubai.terratrek.net! We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is protected at all times. This Privacy Policy explains how we collect, utilize, and safeguard the personal information of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services linked from our site, as they have their own privacy agreements. We encourage you to review these policies to understand how your data is handled by others.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  1. User Accounts: When you create an account on our platform to access services or make purchases, we collect and store your account information, including login credentials and profile details.
  2. Payment Transactions: We process payment information, such as card details, billing addresses, and transaction history, when you make a purchase from us.
  3. Communication: If you choose to receive newsletters, promotional emails, or other communications from us, we’ll keep a record of your contact preferences and interaction with these messages.
  4. Website Visits: We track user behavior on our websites, including pages visited, search queries, and duration spent, using analytics tools.
  5. Feedback and Reviews: Personal data you voluntarily provide when leaving feedback or reviews is collected for improvement purposes.
  6. Social Media Interaction: If you engage with us on social media platforms, we may collect your public profile information and content you choose to share.

Personal Data Collection

We gather various categories of personal data, including:

  • Account Information: This includes usernames, email addresses, passwords (hashed and salted), and account settings.
  • Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for transaction processing.
  • Financial Data: We may collect banking information if you choose to link your accounts for seamless payments.
  • Purchase History: Records of your orders, products purchased, and order quantities.
  • Device Identifiers: Unique identifiers from your mobile device or browser, such as IP addresses and cookie IDs, are used for analytics and personalization.
  • Location Data: If you opt-in to share your location, we may collect geographic coordinates to provide location-based services.
  • Feedback and Communication: Your comments, suggestions, and messages sent to our support team.
  • Social Media Profiles: Information obtained from social media platforms when you connect your accounts for enhanced login experiences.
  • Product Interaction: Details about products you view, search for, or purchase, including product IDs and preferences.

We collect this data through multiple channels: user input forms, account settings, secure payment gateways, analytics tools, and third-party integrations.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to enhance your browsing experience and provide valuable insights. We use cookies for several purposes:

  • Strictly Necessary: These ensure core functionalities of our website, like keeping you logged in.
  • Preference Cookies: They remember your preferences, such as language settings or display options.
  • Analytics Cookies: Used to gather statistics about user behavior, enabling us to improve our services.

You have control over non-essential cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data for as long as necessary for the fulfillment of various purposes, including:

  • Providing services and support
  • Processing transactions
  • Maintaining user accounts
  • Complying with legal obligations
  • Analyzing trends and improving our platform

Once these purposes are achieved or when data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: Correct any inaccurate or incomplete data we possess.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data when it is no longer necessary.
  • Restriction: Limit the use of your data under certain conditions.
  • Data Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from biased or unfair treatment due to exercising your rights.

To exercise these rights or have any data-related inquiries, please contact our Data Protection Officer at [email protected]. We aim to respond promptly and assist you with your requests.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage users to review the policy regularly.

Contact Information

For any questions related to privacy, data security, or this Policy, please reach out to us:

We value your trust in our services and strive to ensure a safe and secure online experience for all users.